Frequently Asked Questions
Last updated: November 12, 2026
Should I measure the glass or the opening?
Measure where the product will mount and follow the item’s size guide.
Will any curtain work with any track?
Compare the heading and hanging hardware with the product details.
What do you sell?
Compare curtains, shades and hanging hardware for your opening, mounting depth and light preference. Browse Window coverings.
Who makes the products?
The product pages identify the brands and models. We handle orders and support as the retailer.
Where do you ship?
We ship within the United States. Standard delivery covers all 50 states and Washington, DC. Standard shipping is free on all orders to eligible U.S. addresses, with no minimum purchase.
When will my order arrive?
We process orders in 1–2 business days. Standard shipping usually takes 2–4 business days after dispatch, for an estimated total of 3–6 business days. Business days are Monday through Friday, excluding U.S. federal holidays.
How can I track my order?
Use the tracking link in your shipping confirmation when available. If you need help, contact us with your order number.
Can I change or cancel my order?
Please contact us with the order number as soon as possible. Available changes depend on fulfillment status.
Which items are eligible for return?
For a change-of-mind return, send the item back unused, undamaged and with the included parts. For a damaged, defective, incorrect, incomplete or materially misdescribed item, contact us to arrange a return.
How do I start a return?
Email support@tryiateaa.com within 30 calendar days of delivery with your order number and the item. See Returns & Refunds.
Who covers return shipping?
We cover eligible return shipping, provide a prepaid label and charge zero restocking fees.
Where should I send a return?
For returns, contact us first. We will provide a prepaid return label and the correct return address. Do not send returned goods to our business correspondence address unless instructed to do so.
How do I get a different item or size?
Request a return for the original item and place a separate order for the replacement.
When is a refund issued?
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
What if an item is damaged, incorrect or incomplete?
Contact support@tryiateaa.com with the order number, a description and any photos you can provide.
How do I pay?
We use Shopify Payments to process payment methods it handles at checkout. Use the payment methods shown at checkout for your order. Availability can depend on your device, location and order details. See Payment Policy.
How do I manage optional cookies?
Use the privacy controls available in your region, Your Privacy Choices or support@tryiateaa.com, or your browser settings.
How can I make a privacy request?
Use Your Privacy Choices or support@tryiateaa.com. The Privacy Policy explains the available rights and how to contact us.
Shipping Policy · Returns & Refunds · Payment Policy · Contact Us
Contact tryiateaa
1009 Augusta DrLufkin, TX 75901
United States
Business correspondence address only. This is not a walk-in retail store.